Hr Policies in Automobile Sector Essay

20 Tips To Help Prevent Medical Errors One in seven Medicare patients in hospitals experience a medical error. But medical errors can occur anywhere in the health care system: In hospitals, clinics, surgery centers, doctors’ offices, nursing homes, pharmacies, and patients’ homes. Errors can involve medicines, surgery, diagnosis, equipment, or lab reports. They can happen during even the most routine tasks, such as when a hospital patient on a salt-free diet is given a high-salt meal. Most errors result from problems created by today’s complex health care system. But errors also happen when doctors* and patients have problems communicating. These tips tell what you can do to get safer care. What You Can Do to Stay Safe The best way you can help to prevent errors is to be an active member of your health care team. That means taking part in every decision about your health care. Research shows that patients who are more involved with their care tend to get better results. Medicines 1 Make sure that all of your doctors know about every medicine you are taking. This includes prescription and over-the-counter medicines and dietary supplements, such as vitamins and herbs. 2 Bring all of your medicines and supplements to your doctor visits. â€Å"Brown bagging† your medicines can help you and your doctor talk about them and find out if there are any problems. It can also help your doctor keep your records up to date and help you get better quality care. 3 Make sure your doctor knows about any allergies and adverse reactions you have had to medicines. This can help you to avoid getting a medicine that could harm you. 4 When your doctor writes a prescription for you, make sure you can read it. If you cannot read your doctor’s handwriting, your pharmacist might not be able to either. PATIENT SAFETY *The term â€Å"doctor† is used in this flier to refer to the person who helps you manage your health care. 2 5 Ask for information about your medicines in terms you can understand—both when your medicines are prescribed and when you get them: What is the medicine for? How am I supposed to take it and for how long? What side effects are likely? What do I do if they occur? Is this medicine safe to take with other medicines or dietary supplements I am taking? What food, drink, or activities should I avoid while taking this medicine? 6 When you pick up your medicine from the pharmacy, ask: Is this the medicine that my doctor prescribed? 7 If you have any questions about the directions on your medicine labels, ask. Medicine labels can be hard to understand. For example, ask if â€Å"four times daily† means taking a dose every 6 hours around the clock or just during regular waking hours. 8 Ask your pharmacist for the best device to measure your liquid medicine. For example, many people use household teaspoons, which often do not hold a true teaspoon of liquid. Special devices, like marked syringes, help people measure the right dose. 9 Ask for written information about the side effects your medicine could cause. If you know what might happen, you will be better prepared if it does or if something unexpected happens. Hospital Stays 10 If you are in a hospital, consider asking all health care workers who will touch you whether they have washed their hands. Handwashing can prevent the spread of infections in hospitals. 11 When you are being discharged from the hospital, ask your doctor to explain the treatment plan you will follow at home. This includes learning about your new medicines, making sure you know when to schedule follow-up appointments, and finding out when you can get back to your regular activities. It is important to know whether or not you should keep taking the medicines you were taking before your hospital stay. Getting clear instructions may help prevent an unexpected return trip to the hospital. 3 Surgery 12 If you are having surgery, make sure that you, your doctor, and your surgeon all agree on exactly what will be done. Having surgery at the wrong site (for example, operating on the left knee instead of the right) is rare. But even once is too often. The good news is that wrong-site surgery is 100 percent preventable. Surgeons are expected to sign their initials directly on the site to be operated on before the surgery. 13 If you have a choice, choose a hospital where many patients have had the procedure or surgery you need. Research shows that patients tend to have better results when they are treated in hospitals that have a great deal of experience with their condition. Other Steps 14 Speak up if you have questions or concerns. You have a right to question anyone who is involved with your care. 15 Make sure that someone, such as your primary care doctor, coordinates your care. This is especially important if you have many health problems or are in the hospital. 16 Make sure that all your doctors have your important health information. Do not assume that everyone has all the information they need. 17 Ask a family member or friend to go to appointments with you. Even if you do not need help now, you might need it later. 18 Know that â€Å"more† is not always better. It is a good idea to find out why a test or treatment is needed and how it can help you. You could be better off without it. 19 If you have a test, do not assume that no news is good news. Ask how and when you will get the results. 20 Learn about your condition and treatments by asking your doctor and nurse and by using other reliable sources. For example, treatment options based on the latest scientific evidence are available from the Effective Health Care Web site (effectivehealthcare. ahrq. gov/options). Ask your doctor if your treatment is based on the latest evidence. AHRQ Pub. No. 11-0089 (Replaces AHRQ Pub. No. 00-P038) September 2011.

Post Graduate Essay

In addition, the study group had encouraged her to illustrate her tentative answers with numerical illustrations using case data. Prior Knowledge Kim understood from the background readings assigned for her accounting course that Generally Accepted Accounting Principles (GAAP) defined liabilities as â€Å"Probable future sacrifices of economic benefits arising from present obligations of a particular entity to transfer assets or provide services to other entities in the future as a result of past transactions or events. † Kim also knew under International Financial Reporting Standards (IFRS) that liabilities were recognized on the balance sheet when â€Å"It is probable that an outflow of resources embodying economic benefits will result from the settlement of a present obligation and the amount at which the settlement will take place can be measured reliably. † Further, Kim understood from her readings that there was a special set of accounting rules covering contingent liability recognition and disclosure. Under GAAP, a contingency is an existing condition involving uncertainty as to possible gain or loss.

Final Case Study Essay Example | Topics and Well Written Essays - 2750 words

Final Case Study - Essay Example In spite of the importance of organizational change for organizations in the contemporary day, few firms are able to come up with leadership and management styles as well as organizational cultures that will enable the organization to maximize on opportunities and minimize the threats it faces in the commercial realms. Waddell et al (2011, p. 34) posit, â€Å"Researchers have proposed that applying organizational development in different countries requires a ‘context-based’ approach to planned change. This involves fitting the change process to the organizations’ cultural context, including values held by members in the particular country or region. Thus, the traditional approaches to planned change may promote management practices that conflict with the values and assumptions of other societies†. This paper will investigate the truth of this statement by analyzing the process of change management in Coca Cola. This will be followed by a thorough analysis of the concepts of organizational development and change management in organizations. At the end of the paper will be a conclusive summary and a list of the references cited herein. Asa Candler established the Coca Cola Company- whose headquarters are at Atlanta, Georgia in the United States of America in the year 1892. The Coca Cola Company is a global manufacturer, retailer and marketers of non-alcoholic beverages. The company is known internally particularly due to its soft drink known as Coca Cola (The Coca Cola Company Press Center, 2013). Currently Coca Cola Company has business operations in more than 200 different nations of the world and produces an estimated 500 brands of beverages and non-beverages. Coca Cola is comprised of business model with two different businesses-the Coca Cola Ltd and Coca Cola Bottling Company (The Coca Cola Company Press Center, 2013). The company has at least 139,600 employees

The Nurses Responsibility in the Prevention of Medication Errors Essay

The Nurses Responsibility in the Prevention of Medication Errors - Essay Example Thus, this area needs careful administration in order to avoid unhappy accidents caused by the medication error. When a student studies in medical higher institution, he/she is told that a healthcare professional should not make any mistakes at all, as they are not excusable in the area of medicine. Everybody makes mistakes but a doctor must not as he/she simply does not have a right to do that. â€Å"Any preventable event that may cause or lead to inappropriate medication use or patient harm while the medication is in the control of the health care professional, patient, or consumer† is defined by the newest legislation as a medication error (cited in Preventing Medication Errors). Moreover, medication errors usually lead to court cases. Unfortunately, the number of medication errors in the modern society is very high and tend to increase. The main reasons are the following: Ignorance of drug management rights; The absence of regular drug check. Healthcare workers are obliged to check medications before giving them to patients; The absence of appropriate patient administration. The state of patient’s health may vary so only recent tests should be taken into account when prescribing medicines; Giving drugs to patient being unsure about the dosage and medication appropriateness. Nurses should remember that in the modern world medicine develops fast. New illnesses people die from make pharmacists work hard to invent new medicines. Thus, new drugs appear every day and it makes it necessary for nurses to trace the development of new drugs, to study them carefully in order not to appear in a situation when the prescribed drugs are unfamiliar to them. A nurse should not give a drug to patient if she does not know its characteristics and what it is used for. It may be the cause of medical error. It is also very important to remember that a drug that is used for adults, not always can be used for children or its dosage should be corrected. Unluckily, last time many medication errors reported are connected with children, who should be safe first of all. â€Å"Drugs approved for adults are often used for children under the age of 12, although they aren't formulated for pediatric use† (Hospital medication errors frequent with children). Reporting medical errors is also a big problem. Unfortunately, if a medical error occurs, medical personnel prefer to conceal it rather than to report. Such behavior is caused by the fear of humiliation, of shame, of loosing job etc. However a fear can’t be considered as an excuse as timely reported error can save somebody’s life. Unluckily, nurses often forget about that (Tackling medication errors: European Medicines Agency workshop calls for coordinated EU approach). There are several measures that should be necessarily taken by the nurse to prevent medical errors. The first is the appropriate evaluation. A nurse should find out if a patient has any contra-indications to this or that medicine, make necessary tests to define the state of his/her health. Secondly, it is necessary to create a plan of medicines taking, define the right dose and warn the patient about possible side effects. The third important step is to advise the patients to apply to nurse in case he has any doubts about the drug prescribed (dose, size, color etc.). The final important prevention measure is the assessment of outcomes. It is very essential to check the state of the patient in order to trace the

Service quality in the casino industry Literature review

Service quality in the casino industry - Literature review Example From the research it can be comprehended that in today’s competitive environment, when all the service companies are competing to get hold of a large customer base, the main deciding factor would be the quality of the service offered to the customers. Better quality is expected to attract a larger customer base. However, there are certain factors which are also influential in defining the success of the service industry. One such significant element is the customers’ perception about the service and its attributes. To align the service qualities in line with the customers’ preferences and requirements is a great challenge for the service providers. The value and regards, the company offers to its customers, are significant the shape the perception of the customers about the specific service quality. The companies are required to show enough loyalty and commitment to the consumers they are catering to. It is pretty important that the companies must understand the requirement and needs of the customers. The company can encourage the involvement of customers to offer better service to them which would not only meet the requirements but also the expectations of the consumers. It is pretty significant that the service must strengthen the customers’ autonomy with appropriate customisation of the services. The company can assist the customers to choose the better services in compliance with the customers’ requirements and preferences. The attributes of the service must be conveyed to the customers in a way where the service processes are understood and seem to be meaningful to respective customers.

Tata Group Research Paper Example | Topics and Well Written Essays - 750 words

Tata Group - Research Paper Example The overseas company was established in London. It was known as Tata Limited. In order to achieve this accomplishment, Tata Group invested in a hotel in 1902 (Paul & Kapoor, 2008). Through the establishment of ‘The Indian Hotels Company’, Jamsetji Tata was able to build ‘Taj Mahal Palace Hotel’ which became functional in 1903. Within a few years of investment, the hotel business was able to accumulate profit that was used to expand operations outside India (Witzel, 2010). Tata also started investing in ironworks by establishing ‘Tata Iron and Steel Company’ and used the profits to expand to other countries. The company maximized on profits by minimizing on wages and proper utilization of resources. For them to be able to expand, it was crucial for the company to take such action. Tata Group did business with countries such as England, China, Britain and Japan. The host governments demanded the investments. This is because the business brought about major economic benefits for the host countries. For example, Tata Group was able to contribute to taxes in the host countries. These taxes became a source of revenue that was used to improve the economic state of the host countries (Paul & Kapoor, 2008). Moreover, Tata group was able to utilize labor provided by the host countries. The economic benefit that came out of this is that people in the host countries were able to secure employment opportunities hence improving their livelihoods. Host countries also demanded the investment due to the benefits that they were bound to receive through infrastructure. Tata Group was definitely going to improve the infrastructure in the areas that they would operate. Nonetheless, they would receive ready market for their exports through trading with India. Countries highly regard trading since it is a major source of foreign exchange. The investment also co ntributed to technological

Leadership Essay Example | Topics and Well Written Essays - 500 words - 29

Leadership - Essay Example Although I believe anyone of us could have been a leader, a disinterested examination of my group member’s personality profiles would most likely have found Jessica to be the most likely choice for a leader. Mariam is quite shy, and at times slow or reluctant to voice her opinion or give direct instructions; however, she is very helpful and when approached with a direct issue she quickly overcomes her reclusive nature and can be quite brilliant in problem solving. Xtang is more or less like Mariam; however like her, he would rather take a passive part and follow instructions rather than give them and he rarely initiates actions. He takes any responsibility given to him seriously and spends a lot of time working on the finer details; as a result, he usually finds anything the rest of the team missed. Mitch is very helpful and cool, he is polite and even crisis and looming deadlines do not seem to have any effect on his cool. He is not averse to instructing others on what to do, but he is not very confident in himself this often to his being reluctant to take the initiative. On the other hand, I am a reserved person, and I much rather have someone take charge as I work from the background since being in the middle of things tends to make me a bit anxious and more likely to second-guess myself and others. Finally, there is Jessica; she is the epitome of a leader in that she is highly organized and more aggressive than any of us are. She enjoys  initiating actions and authority seems to come naturally to her, even when she is instructing someone she ensures they are aware of why their task is necessary making it look more like a suggestion than instruction. When we went to the food bank for instance, she made our schedule, and she was very helpful to the other volunteers, she seemed to have internalized all the required information, and we looked up to her whenever confusion in the schedule

ERP Assignment Example | Topics and Well Written Essays - 500 words

ERP - Assignment Example Accordingly, business representatives should use those communication sources which are suitable for customers according to their surroundings and societal status. Technical communication solutions are beneficial for making any business winning and successful in the market. This is confirmed that those companies which are presenting their business solutions with utilization of effective communication resources are capable to make their financial purposes achievable and obtainable without any hurdle. In this matter, people should observe customer opinion strictly because this is linked with bringing betterment in financial achievements without any intricacy and complex. This observance can be performed by all consumers and this is effective to present new and shining ideas for promotion of business in the market place. Accordingly, concern of latest communication resources is also advantageous to take public opinions about performance and presentation of specific products and services. A main disadvantage of ERP is linked with lack of practice of those people which are performing with this commercial technique in the social order. The use of support of experts is the way of sensation in these conditions and this scenario is helpful for success of commercial objectives. Enterprise resource planning is a topical source of business promotion and this is procurable for all humans according to their commercial and social objectives. Technical communication, performance measurement, utilization of latest sources is imperative for sensation of the business and this is an observable matter with the instance of presentation of latest products in the market. These solutions are complex free as clients can bring easiness and acceptance in their social and commercial life. Accordingly, customers are also trouble free as they can procure their desired services and make their life gratifying and pleasurable according to their wishes and desires. Thus, technical communication

Introduction to mass communication Essay Example | Topics and Well Written Essays - 1000 words

Introduction to mass communication - Essay Example The editor is another gatekeeper who decided which parts of the original report were to be retained and which parts were to be changed or removed from the report. B) This report is targeted towards the world in general. This is a news item about politics, and it cannot be denied that everybody who is even slightly conscious of the world around him must have at least some interest in politics, for, as Aristotle said, "Man is a political animal." This report is about one of the greatest incidents in world politics in the year 2009, and is targeted towards anybody who has an interest in politics, anybody who is literate and aware of the political situations in the world. CNN is one of the world's leading journalism media, and their reports are generally believed to be authentic and trustworthy; a lot of people depend on CNN for comprehensive reporting of different events. It is not possible for everybody to be present everywhere every time; and although television has made communication easier, the utility of print journalism remains. This report is targeted to all those people who were interested in Obama's swearing-in and wanted a first-hand account of the proceedings at the inauguration of USA's 44th President and the first Black President in the history of the country. C) This report describes the inauguration of Barack Obama as President of t... The United States is considered the most powerful country in the world. This greatness that America has achieved was not a given; according to Obama, "it must be earned". America has earned its greatness, and although it faces serious economic and international challenges, it has not ceased to be great. Obama showed his countrymen a ray of hope in saying that the challenges faced by USA will be met, although that may not be easy or quick. Joe Biden was sworn in as Vice-President before Barack Obama took his oath of office with his hand on the same Bible that was used in Abraham Lincoln's first inauguration. Obama took note of the fact that he was Black, and thanked those who sacrificed so much so that "a man whose father, less than 60 years ago, might not have been served at a local restaurant can now stand before you to take a most sacred oath." He promised to end petty squabbles on Capitol Hill, bring "old friends and former enemies" into the fold. He also vowed to leave Iraq to its people and to finish forging "a hard-earned peace" in Afghanistan. To Muslims, he promised "a new way forward, based on mutual interest," and to terrorists, he said, "You cannot outlast us, and we will defeat you." The report also shows what the reaction of people across America and the world were. While spectators at the National Mall were overwhelmed by Obama's speech, across the country, people gathered together to watch Obama deliver words of hope on television. Even the reactions of celebrities like Oprah Winfrey are documented in this report. It also mentions that world leaders like Nicholas Sarkozy, the French President, and Australian Prime Minister Kevin Rudd congratulated the new President on

Descriptive Statistics Case Study Example | Topics and Well Written Essays - 250 words

Descriptive Statistics - Case Study Example To this extent, there is not aspect of descriptive statistics that is missing since both measures of central tendency and spread are used in the study (Dellinger & Kresnow, 2010). The minorities who are included in the study are defined by their age. The study accommodated views of minors up to a minimal age of 5 years. This was based on the realization that a child of age 5 would be informed on how to wear and use a helmet when cycling. The demographic data to this effect is available in the study given that an estimated 1,725 (75%) of the children had ridden on a bicycle. Descriptive statistics is essential in this study as it allows for the summary of the data using techniques such as tables and graphical representations; thus, allowing for easy statistical commentary (Dellinger & Kresnow, 2010). The inferential statistics of the study are test of hypotheses in which the study’s hypothesis was that bicycle-related injuries among children between 5-14 years can be condensed by the usage of helmets. Subsequently, the study uses sample statistics as an inferential test to sample out a representative number of respondents for the study. This is done through the estimation of the parameters of the study. Standard t-tests are also used to examine the differences in behavior of children in wearing helmets. The p-values identified in the study are correspondent to the objectives of the study. At p

Fascinating Moment Essay Example for Free

Fascinating Moment Essay Miller successfully makes the Vinny Bolzano story a fascinating moment to return to by carefully planning the plot of the play. In the beginning, because Eddie told the story of Vinny Bolzano, we believe that no matter how much he hates the cousins, he wouldn’t do anything like Vinny because of his belief in loyalty to family and the community. However, just before he leaves Alfieri’s office, we see the phone-booth gradually light up, symbolizing the triumph of Eddies desperation over his conscience as he contemplates the idea of snitching to the Immigration Bureau. Earlier in the play, Eddie shows his belief in the unspoken code of honour and Italian ‘justice’ when he tells Catherine the story of Vinny Bolzano to warn her about snitching on Marco and Rodolfo and the consequences, and is very particular on pointing out how no one should know that they are harbouring illegal immigrants. The story of Vinny is not merely that of a young boy who betrays his own uncle to the authorities. It also goes to show the price he has to pay for that betrayal. He is humiliated in the street by his own parents and he leaves his house never to be heard of again. The fact that Eddie does the exact same thing of which he has spoken with such horror is ironic, but for the audience who were warned at the start of the play it is dramatic irony. Eddie forgot the words which he made very clear to Catherine, you can quicker get back a million dollars that was stole than a word that you gave away. His words foreshadow his own destruction. Now he finds this saying to be true: his feigned horror on finding the Liparis have relatives sharing with Marco and Rodolfo, and his suggestion that they are being tracked, coming just before the immigration officers arrive, is a giveaway. It is also made more of a community issue because now he hasn’t just snitched on his own family but also on the Liparis. Lipari and his wife, Louis and Mike, the stage representatives of the wider community, one by one leave Eddie alone, symbolizing his isolation. Both Catherine and Beatrice are speechless with shock when they realise what Eddie has done, and immediately, their opinion of him changes from love to hate. Miller uses Beatrice’s unbelieving â€Å"Oh, my God, my God† to show that even she, who had stood by and supported Eddie, had now turned against him.  To add further insult to injury, Marco later spits in Eddie’s face, and is then carried away before Eddie can retaliate. This sequence of events further degrades Eddie’s character, and will lead to his end being far more tragic, as he is deserted, disgraced and angry at how he thinks his good intentions are being misinterpreted and thrown back in his face. The climax of the play is a showdown and it clearly shows the ignominious consequences that Eddie brought upon himself. Marco believes it is dishonourable to let Eddie live, but has given his word not to kill him. Eddie pulling a knife out means that Marco can see justice done, while keeping his word. Again the action is symbolic of the plays deeper meaning. Eddie literally dies by his own hand, which holds the knife, and is killed by his own weapon; but Eddie also metaphorically destroys himself, over the whole course of the play. And this is what Alfieri introduces to at the plays opening: the sight of a man destroying himself, while those around him are as powerless as a theatre audience to prevent it. Alfieris speech at the beginning begins by introducing a lot of concepts which are explored later in the play. He begins with a speech on lawyers and the distrust that originates from it, You see how uneasily they nod to me? Thats because I am a lawyer a lawyer means the law, and in Sicily the law has not been a friendly idea. Both Eddie and Marco allow their personal feelings to affect their idea of justice. They are not strong enough to take an objective view. We see that Alfieri is right, people are not strong enough to execute true justice, their desires and feeling always take a part. This is why it is better to rely on the law, which although flawed offers an objective view. We can see later in the play that both Eddie and Marco turn to the law for help, but the law lets them down, You mean to tell me that theres no law that a guy which he aint right can go to work and marry a girl and ?. These two parts of the play link to show us that the law will often clash with loyalty, and when something interferes with loyalty, one often has to turn to the law for help; however, the law may often deal with the problems too severely. We can see this by the drastic action that Eddie has to take to remove Rodolfo from Catherine’s love. Alfieri says This is not God only God makes justice. The idea that the corporate federal law is inadequate comes out in a few places in the play. One example is when Marco is in jail and talks to Alfieri about what will happen to Eddie. Marco says all the law is not in a book. This tells us that Italians have many different rules to Americans to do with punishment and believe in getting justice rather than abiding by the law. With this, Miller tries to show the culture clash as Americans believe more in law whereas the Italians believe in justice. Justice is a very important because it links in with honour. Honour is shown to be very important, especially to the male characters. It means far more to them than the law. To be honourable is to be respected. If you do anything dishonourable, you lose respect. That is why Marco and Eddie are so keen to protect their names and get a just conclusion. Codes of honour bind families and the whole neighbourhood with a sense of community. Everyone should look out for one another, to betray someone is the most dishonourable action imaginable.

Unions And The Hotel Industry Management Essay

Unions And The Hotel Industry Management Essay While trade unions have been a significant factor for workers in the United States, beginning in the late 18th century and peaking in 1945 when 35 percent of the non-agricultural workforce was unionized, it is no secret that the membership of trade unions in the private sector has significantly been declining. The reason for decline may be the globalization of products, completion with overseas competition with overseas manufacturers causing a decline in sales; and work may be. Several studies point to compositional changes in the U.S. labor force in terms of demographic, industrial, or occupational factors (Bronfenbrenner, 2005). In addition, the cost of union workers have also become so expensive that it may be difficult for some industries to compete. Recently both Chrysler and General Motors went through bankruptcies primarily to regain the ability to compete by disavowing union contracts which impose specific wages and benefits that the company said they could no longer afford. While the service/hospitality industry in the past was a weak section of the union movement, it is now seen a ripe target for the unions to increase their membership (Source.. BLS). Given the low wages, poor job security, lack of trust of corporations and managers, and for many English not being their first language (which often increases the fear of asking for something), it was only a matter of time that hotel workers would embrace the idea and welcome someone coming in and saying they can make their life better with increased, wages, benefits and working conditions. It should be noted that even with the decline of numbers, unions are still an influential force. (Silverman, Jacob. how Labor Unions Work. June 2007. How Stuff Works.http://money.how stuff works.com/labor.union.htm June 26 2010 and it hopes to be an influential force within the hospitality industry. John Wilhelms said What workers in this industry need, what the country needs is a permanent campaign to do in the service sector what we did in the manufacturing 70 years ago: transform low-wage work into decent jobs that give people the opportunity to make it into the middle class. (Source). With all this being said the large percentage of hotel workers are not union members yet. In fact approximately 8% of hospitality workers are union members. However, with the new CARD CHECK, and the feeling of powerlessness in their employment, time is coming. But the question is why? Every hotelier knows that people are our business and people are our greatest resource to profits, yet many in the hospitality industry have forgotten about their prime asset, their workers This paper reviews certain key human relations practices at leading luxury hotel companies and the goals and methods of the leading trade union representing hotel and hospitality workers in the United States and Canada. The purpose is to assess whether the HR practices employed by leading luxury hotel companies are compatible with the goals and methods of the leading hospitality union. In this paper we will look at the unions within the hospitality industry, goals of the employees and the methods the leading trade union representing hotel and hospitality workers in the United States are using. We will also look at leading luxury hotel companies, some of which have been named in the top 100 companies to work, and assess whether the HR practices employed by leading luxury hotel companies are compatible with the goals and methods of the leading hospitality union. (Fortune). The objective herein is to assess whether the human resource practices employed by these hotels are compatible with those of the unions is to provide an understanding of unions within the hospitality industry as well as to assess whether these leading luxury hotels human resource practices are compatible with the goals of the unions. The questions are: a) with good human resource practices do we need unions and b) if unions are here to stay, can we work as partners with benefit to both industries. To achieve these goals, this paper will first provide a short history of unions which will include the methods of which they are presently using to increase membership of the hotel workers. We will look at the specific goals of the employees and how it relates to unions within the industry; how lack of attaining these goals may be impacting the industry. The luxury hotels we focus on are Marriott and the Four Seasons. Review of Union History Unions in the United States date back to the 18th century, with its first strike by the printers in New York City, in 1794. The issues then were not much different from today; a shorter work week and an increase in wages. The idea of coming to together to achieve a common goal was began to take hold in the 1800s. Workers as a Federation were seeking shorter work hours, from a 12 to 10 hour work week. In the beginning of the 20th century the union membership rose to 6.78 percent of workers to 13.24 percent in 1936. In 1945, shortly after World War II and a booming economy, the unions reached their peak with 35% of the industrial and manufacturing work force becoming members. Even the great hotels in large American Cities were unionized at that time. (Summer 2006). Unions and the Hotel Industry While during the peak of the labor movement, great hotels in American Cities were unionized, today approximately 8% of hotel workers belong to a union. Even considering the general decline in union members, the gap is quite significant. What happened? Characteristically hotel workers are low paid, work for tips, and due to large turnover they are not around long enough to be in a bargaining position throughout their career. Considering that at that time they did not fit the conventional union pattern, unions went on to the automotive, industrial, and manufacturing sectors. However, with the outsourcing of materials, competitive products from overseas and loss of dominance from many of the manufacturing and industrial industries, these industries are not as prominent as they once were. It appears that what once caused the service industry to be neglected by unions, now may be become their holy grail (Sherwyn, Eigen and Wagner, 2006à ¢Ã¢â€š ¬Ã‚ ¦.The Hotel Industrys Summer of 2006) UN ITE AND HERE joined forces to become UNITE HERE in 2004 and are putting 50% of their national budget to organize the non organized as that is their goal and main focus. ((Sherwyn, Eigen and Wagner, 2006à ¢Ã¢â€š ¬Ã‚ ¦.The Hotel Industrys Summer of 2006) UNITEs John Wilhelms said What workers in this industry need, what the country needs is a permanent campaign to do in the service sector what we did in the manufacturing 70 years ago: transform low-wage work into decent jobs that give people the opportunity to make it into the middle class. (Source). Why do the workers of the hospitality industry want to organize? Everyone wants their fair share of the pie and power comes with numbers. What they want is improved wages, better working hours, better working condition, benefits and job security. It is interesting to note that while the hospitality membership is growing in the United States, Great Britain still has difficulty unionizing this group. The reasons are similar, low pay, low j ob security, high labor turnover and arbitrary management. Current interviews with managers in Scotland concurred early studies that there is tension by the managers as well as reluctance to accept a need for union for union representation. In fact they believe that unions are irrelevant. What do hotel workers want that they feel the unions can get for them? What do they want and what goals does the Union have for them? Better Wages, job security, safe environment to work and respect. Since the 1980s the hotel industry has been steadily growing. Even with the glitch after 9/11, the industry is growing, yet the salaries of hotel workers are not keeping up. The median salary of most hotel workers like, housekeepers, doormen, servers, bell hops have not kept up with the median salary of the average U.S. worker. (This of course is without tips). Moreover, the gap between the high earner and low earner in this industry has grown wider and wider, creating more anger and distrust towards management. Back in 2000, for hotel service workers, the median wage was $8.62 per hour, $3.41 per hour below the overall median hourly wage of $12.03 (These wages may not include tips for such workers as waiters and waitresses, bartenders, and bellhops.) The wage gap between high- and low-wage hotel workers has grown during the last two decades. In 1979, high-wage hotel workers earned 240 percent of what their low-wage counterparts earned and in 2000, 325 percent of what their low wage counterpart workers earned. Moreover, the disparity between high and low wage earners was larger in the hospitality industry that in several others even if the overall wage levels are similar, including meatpacking, nursing homes, building services, laundry services, department stores, grocery stores, and child care. (Bureau of Statistics) Even more disparaging are the non-supervisory hotel employees salary with the CEOs of a number of chains these people work for. For example, the Hyatt CEO earns 3,670,913 per year which calculates to $1,835.46 per hour; Starwoods ($ 8,240,034 per year/ $4,120.02 per hour); Marriott ($4,280,311 per year/$2,140.16 per hour) and Wyndham ($6,095,801/ $3,047.90 per hour. Source: Proxy Statements for annual meetings filed with US Securities and Exchange Commission available at: www.sec.gov With regards to a safe environment; blue collar and service workers have a higher risk of injury, work related injuries and exposure to chemicals. (Public Health Reports/September 2007/Volume 122 670-679). Without a union, many service workers may never get the opportunity to express their concerns and needs regarding their job related health issues. However, with the union behind the worker, a 40 year old immigrant from Aguascalientes, Mexico was able to do just that. As part of a campaign to raise awareness regarding health perils in the hotel housekeeping, she will be able to improve her workplace environment and will not have to trade their health for any wage. Housekeepers have a high rate of pain with some having to take pain pills before going to work. In addition the rate of injury among housekeepers is almost twice as much as other service workers. Because this worker is in a unionized hotel, she can now seek medical health, where others working in a non unionized environmen t have no insurance, thus impeding their ability to obtain care. Opportunities to improve the health of a worker is a benefit to not only management but to the public as well. This was further demonstrated in a study reported by in Public Health Reports. (Public Health Reports/ September October 2007. Even though every employer has to follow the Occupational Safety Health Act, the environment can sometimes be unsafe and unhealthy; such has cleaning materials and second hand smoke. Union Contract Provisions Reviewing the union contract between Sunstone Hotel Properties, Inc. and UNITE HERE Local 21 of Rochester, Minnesota for the period September 5, 2005 through August 31, 2010, a number of the hotel workers goals were addressed with standard provisions concerning wages, overtime, benefits, seniority, termination only for cause, and grievance procedures. In addition, there are some provisions which reflect the unique nature of hotel operations. A Guest Service addendum states that premiere guest service is essential to the success of the hotel and provides progressive discipline up to discharge for poor, rude or discourteous guest service. This addendum also requires the hotel to train the employees in providing premiere guest service and allows termination of employees who fail the course or tests concerning the hotels service standards. ( Conflicts with between union and employer Successful luxury hotels such as Four Seasons and Marriott know that their employees are their greatest asset. They seek to embrace their employees into their family and have a culture of caring, open communication, fair resolution of disputes, innovative staffing initiatives and supportive management. Unions also consider the employees as their asset and seek to insinuate into the relationship and communication process between the employer and the employee and tend to stifle creative problem solving by the formal grievance procedure and the desire for uniformity. Creative staffing is also more difficult due to the union work rules. The hotels want to embrace their employees into their corporate culture and family. The union seeks to have the employees consider the union as their family and necessary to protect them from the employer. Some hotels have more difficult labor relations than others. In its 2009 initial public offering prospectus, Hyatt Corporation identified one of the major risk factors of its business as, Negotiations of collective bargaining agreements, or changes in labor legislation, could disrupt our operations, increase our labor costs or interfere with the ability of our management to focus on executing our business strategies. Hyatt is now the subject of a nationwide boycott due to the firing of 100 housekeepers in Boston after replacing them with minimum wage temporary workers. Resource Functions and Unions Impact A review of the literature notes via surveys, conferences, that human resource issues remain the most frequently noted area of concern. Much of the literature suggests that human resources is the central area of concern. Among a number of the issues within this area are retention and job satisfaction. According to one survey conducted in 2008, hotel managers. What one or two problems or concerns are most troubling to you as a manager? A total of 243 individuals from over sixty countries participated and the most frequently identified area of concern is human resources issues, such as attraction, retention, training and development of the industrys workforce Human resources are key to grown the overwhelming sentiment, similar to a paper written seven years earlier. (March 2009; Cornell Hospitality Report) A major human resource concern in the hospitality industry is the large turnover. Every time an employee leaves there are costs connected to new training, loss of productivity and loss of knowledge (Tracey Hinki 20606). With this in mind it would only behoove the companys to provide an exit interview to find out where the problem lies. (Tracey Hinkin, 2008) In another study indicated that while job satisfaction, extrinsic rewards, constituent attachments, organizational commitment and organizational prestige were the most frequently mentioned . However, what it is noteworthy is that those employees who were non hourly and high perormers were more likely to endorse advancement opportunities and prestige as reasons for remaining with the firm. On the other hand, low performers and hourly employees were more likely to choose extrinsic rewards as the reason or staying. With regards to unions and its impact on retention, non union personnel were more likely to leave if they were not satisfied, while union employees may indicate poor satisfaction but with no intent to leave. This indicates that the voice given to employees by the union was significant (Friedman, etal 2007) People are our most important commodity. Steven Porter, urged accountability from HR and senior leadership on people-related issues..Its not the bricks and morter. Its not the creativity. Its the people He also basically told more than 600 people that if this industry does not pay well we should at least do a better job of respecting individuals, engaging the heart of employees and expanding their horizons. On partnering with Unions interests are much great stated Christopher T. Chee, managing director of an equity firm that invests heavily in the hotel industry and further stated that partnership with unions is more productive than not. labor is a huge issue in hotels President of UNITE-HERE said both employers and unions will be losers unless they join together to create good public policy. And the (Human Resource Executive Online-Story:2010) Our employees are our most important commodity, satisfied employees..satisfied customers result is increased revenue. People are our most important resource If we are in the people business, shouldnt we know how to make our own employees satisfied and committed; do we need unions for this? Conclusion To provide superb customer service luxury hotels must motivate their employees to give more than the minimum level of effort to their jobs. They must build a culture where each employee is motivated to provide an extra level of effort. Although unions are seeking the best for their members the union culture with its us versus them confrontational style is not designed to encourage the level of engagement need by luxury hotels. If a hotel is focused on the employees well being, open communication, and a general sense of care and really direct their energy on taking care of their employees first, then the entire purpose of the union would cease to exist.  Not every hotel is willing or able to provide employees with the types of benefits and environment that will increase employee job satisfaction and retention.  This may due to competitive reasons or the desire to generate superior economic returns for the owners and management.   The unions may be able to help the employees of s uch ventures.  Ã‚  They will not be successful at luxury hotels with progressive employee relations models.

Network Physical Topology of ISP TechnMaster

Network Physical Topology of ISP TechnMaster Network Physical Topology of ISP TechnMaster ISP Infrastructure Physical Topology ThechMaster is the Uk leading virtual ISP (Interner and Services Provider), with it HQ in London where all main services and infrastuture and resource are located, the main secondary branche are locate in Scotland and have similar inftrasture as in london with some others branches around the country, in Wales and in NorthIreland that represent small branches and provide some on the server provided by HQ. Internet Backbone (external) Infrastructure Diagram Internet Backbone is a part of computer network located at the back-end connection between two different networks, strategically interconnect networks and core routers on the Internet, used for the large high speed and capacity between networks that are located remotely and transport very high volume of data. As the Internet high speed links it require high-speed bandwidth connections and high-performance servers/routers devices. As one of the main service provided by ISP is the internet service, so prior to outline all the infrastuture network, the main backbone newtork of ISP are connected with other provider from diferentes continent by undersea fiber optic cable (Figure-3), as well as connection to other sub-region, inter-branches plus DC or transmition station that are related to ISP (Figure-2). Moreover are the responsabilite of each ISP enterprise to take care or troubleshoot and more important reassure the operational of its termination part of fiber optic connection cable, even do some risck and threads are present independently of the location. [1]As an Internet Provider Services that provide differente type of services (Cloud, Broadband, Telefone, VoIP, P2P Caching, IPTV, etc) the funtion and role of the bacbone is very crucial as it is the infrastuture that interconnects various segments of network, mainly in this case it provide all the principal data routes (Figure-3), between large, strategically and interconnected networks from different ISP (intercontinental) to and from our ISP core routers and internal infrastructure and vice versa. ISP Internal Infrastructure Diagram A robust and concise internal network and server infrastructures as the base and spine of all services is highly required to support ISP internal, external and remote services as well to provide at the highest level standards quality of all advertised type of service to the customers and business partner. As the business high requirement and demand the network spinal infrastructures (Netwwork, Server, CCTV, Access Control, Power Source and UPS, Phisical DR System and all subsystem) was designed with highly availability, elasticity and reliability in mind to overcame mainly 75-95% of any considered possible incident that could happen based on a preview and periodic Risk Assessment and Strategic Planning Processes delivery as one of the main police of ISP enterprice to assure its business continuity. More over if have a look at spine network topology we can verify that at the bacbone device and after it for each connection more them one fiber cable sink is used to avoid fail, as well for realibility and better traffic troughput, this police and strategy is followed for the rest of the network as well on secondary inftrastuture system. Altought is not describet but it is clear from (figure 4) that for each infrastuture layer was takem is consideration all advice from report of RASP (Risck Assessiment Stratgey Planning) team related of a list of Risk (natural or artificial) prior to design the all ISP infrastuture, to prevent lack of redundacny, avalibility, reliability or even elasticity, the RASP Risk Handling Decision Points guidince was takem in hight consideration. Risk Assessments/Management Strategy Planning Techmaster ISP, as telecon enterprise that operate in highly demanding national and international market providing variety of tech service need to relay on its infrastuture as well on its human resource team capacity to deal and overcame all the possible threats and risck present daily and the RASP team is responsably to investigate and help creat or provide safe environment and soluction to help the company achive the point. RASP help on the process to identifying, assessing and managing risks and uncertainties, affected by internal and external events or scenarios, that could restrain the ISP capacity to accomplish its methodology and key targets with a definitive objective of making and securing company and custumes value. The RASP team conduct periodic and ocasional whem necessary the risk analysis involving risk identification, assessing the likelihood of the event occurring, and defining the severity of the events consequences. As well are they reponsability to conduct a interanl and external vulnerability assessment, which helps identify situations in which the enterprise may be putting itself at increased risk by not performing certain level of Security police. As any other researche or assessiment the RASP as well condut with final comclusion and recomendadction based on the risk analysis results are summarized in a report to management, with recommended mitigation activities, some of the riscks, threats and vulnerability found and take in consideration by team are: Risks, Threats and vulnerability associate to Internet Backbone infrastructure. As any other infrasturure the backbone area and device are not immune to riscks and threats, are they natural as earthquake, tsunami, or even human as theaf, intentional damange by undersea investigation veicule or other nachine, and deep sea fisher ships all those riscks mast be take in consideration, some of the risck and threts are: Undersea animal can bite and damage the fiber optic cable (figure-6). Rusting of the cover or protective layer of the fiber optic cable, because of the poor quality manifature (figure-6). Acidental or intentional cuting or damange of fiber cable by fish shipping or any other undersea machine. Acidental or intentional damange of infrastuture at the border end cable connection (sea-earth location), by criminal, curious, hacker, etc when not well safeguarded. Risks, Threats and vulnerability associate to internal spine infrastructure and services. The ability to anticipate opportunities and effectively respond to any risk or threats is critical for any company infrastructures, as it is no longer isolated by type of industry or geography location. Although it becoming more complex in nature and global in consequence, the rapidly capacity response to managing as well as mitigating risk and threats are a requirement to survival for company business continuity, driving a companys into success of fail. To assure the confidentiality, integrity, and availability of all the spine infrastuture, system and services components in the company the RASP, identiy and listed some of the main risk, threats and vulnerability that should be aware of : People awarnese (any one that can have access in to company are, guest, cusntumes or even trusted employees, etc) Access violation into restrited area (by unaoutorized persons) Natural Incidentes (earthquike, flooding, humidity, hight temperature, fire, air (dust) etc..) Absence or insuficient source of quality resource (Electricity, wather, fuel.) Hight restintion to all service provided and accessible by custumer even for roaming employee. All knowing and unknow cyber threat and attack, (DDoS Attacks, Direct SQL attack, Session Hijacking, Buffer Overflow, Port Scan, etcà ¢Ã¢â€š ¬Ã‚ ¦Ãƒ ¢Ã¢â€š ¬Ã‚ ¦..) Remote exploits (RAT, Trojan Horse, Bakdor, Worms, Trojans, Bots), Device Firmware and OS vulnerability, system out update, system and services missconfigured.. Sniffing, spoofing, phishing, Social engieering, Port Scaning on border or any infrastuture devices, system Inadequately trained IT staff Intrusion, Hackers, theft (electronically and physically), Backup operators, etc. Security Police to manage and mitigate any incident related to spine infrastructures. As always, The confidentiality, integrity and availability of information, in all its forms, are critical to the on-going functioning and good governance of LSE. Failure to adequately secure information increases the risk of financial and reputational losses from which it may be difficult for LSE to recover. Disaster Recovery plan to manage and mitigate any incident any incident related to spine infrastructures. Cloud Citrix Infrastructure We have Citrix Infrastructure in two collocations, Xen-Server 1 in Site 1 (Headquarter) and Xen-Server 2 in Site 2 (Secondary Data Centre). Both Xen Server infrastructure is running under DMZ network as we have deployed Xen service for in house use only. We have two major running service from XenApp and XenDesktop. The following architecture will elaborate each components of Xen server and how we have deployed it in our infrastructure. XenApp and XenDesktop Architecture We have seven major components studios, director, store front console, pvs console, hypervisor console, license administrator console and machine service console to run Xen App and Xen Desktop in our infrastructure. To have access over the citrix environment users will require Thin Client or Thick Client Machine with citrix receiver. Studios: Citrix Studio it is the main management console that enable us to manage, configure, deploy, eliminate the service. We have delivered application and desktop according to the application, processing, numbers of people associated and policy to the specific departments. We have hosted Windows Server 2012 R2, DataCenter Editions to each department so when they are getting citrix desktop session from windows server itself as it work on the shared environment. Example: In Support Department: We have hosted applications like putty, open ssh as the employee working in Support Department have to deal with the customer to check their internet connectivity and access other networking device and servers. In Account Department: We have not delivered them putty and other networking application as they dont use and it is not required for they. For the people working under account department we have delivered them accounting application like tally, excel. Citrix Director: It is one of the major important components in the Citrix Xen application and desktop. Citrix Director is basically a web-based tool that helps the IP Support and Help Desk team to monitor and troubleshoot. We have provisioned Administrative Privileged in each department Head of Department(HOD) where s/he can administrator each activity that the employee is performing. Even they can have the real time monitoring when the employees are dealing with the customer with some specified trouble ticket. We can even modify the role for the administrative user on monitoring using Citrix Group Policy. The best thing on deploying Citrix Director is that if any of the customer is having problem with accessing certain portal or need help on dealing with some stuff then the person do not need to be physically there to solve the problem. Example: One of the employee from the Account Department have problem opening the web Brower and he call the IT Support Department for help. Back then before we deployed citrix in our environment one of the employee from IT Support Department had to be in the Account Department physically and try to solve the problem resulting high time consumption and delay in work as the employee must travel whereas using Citrix Director the IT Support Engineer and take shadow (Remote Desktop Connection) within the browser and start assisting. Even there are many different way of assisting user i.e text only mode where the IT Support Engineer will not be able to view the user desktop but will be able to assist him using text communication in order to maintain user privacy, next one is Shadowing in citrix technical term which is similar to remote desktop connection in two way one without write permission where the Support Engineer can view the user desktop and assist with the issue and the next one is IT Sup port Engineer and ask keyboard, mouse controller where the support engineer itself and take over and work on the issue. Hypervisor: To share a resorudes of a device with multiple virtual machine for XenApp and XenDesktop we have Citrix XenServer using Citrix XenCenter to manage all servers. Store Front: User will access to the specific web page which is hosted in IIS using store front according to the department on the browser where the users will be able to access to the specific delivered site using citrix reciver. In the above figure we can see how user can access to citrix infrastructure. Here in the above figure a user is trying to access to provisioning services i.e. VDI or HSA first the user get to in the store front from NetScaler which is firewall that we have defined for Citrix Infrastructure the user will use Citrix Gateway then once he will get through the storefront which is basically URL the user will pass his username and password over the browser then the request will move other to the XenDesktop Deliver Controller where it will provide specific provisioned department then the request will further move to ADDS to check the user account name and password over the SQL to check weather it have the permission or not then finally it will check the citrix license server to check the license avalibality for the user if its form the machine it will check Device License and if its a user request than it will check the User License and then the user will get the session from the provisionin g server. Figure: Pool of Xen Server 1 and Xen Server 2 with its components We have deployed all these seven components individually; we could even deploy all seven components with in one singe Windows Server but at the end It will generate a lot of CUP utilization with the risk of single failure so we have deployed each component in each individual windows server so we have better performance and easy to manage. For Citrix Infrastructure on top of Windows Server Data Centre Edition 2012 and Mysql Server 2010 for managing database. For users to access citrix we have deployed Atrust Thin Client device where, users will get login using Citrix Store Front on web browser where they will be required to pass their username and password. All the username and password will be managed by Active Directory in windows server. Figure: Atrust T60 Model Thin Client: User can have their Hosted Shared Desktop (HSD), Virtual Desktop Infrastructure(VDI), Hosted Shared Application (HSA) using thin client device like Atrust t60. Thick Client: User can even access to the Hosted Shared Desktop (HSD), Virtual Desktop Infrastructure(VDI), Hosted Shared Application (HSA) using their own laptop machine or any end device like tables, cell phone. Citrix Cloud Redundancy: For Citrix Cloud Redundancy, Whole Citrix Infrastructure have been deployed in two major Sites Site1 (Headquarter) and Site2 (Data Centre) Figure: HP Blade Server Generation 9 with chasis Xen Server 1 and Xen Server 2 have been deployed in two blade servers in heart beat mode Both Xen Servers are in different colocation zone so if one goes down the service is provided from another source site 2 KDC all the license associated with the Citrix and Windows services are within the Key Distribution Center in cloud so there is no change of getting access over the key physically or change the key. All the licensing service are monitored through Microsoft License Management Console All user or device license are monitored by the team of System Engineers where if anyone from the organization leaves or enrol they will update the license where the missuse of licensing is minimal Xen Server 1 and Xen Server 2 both service Xen App and Xen Desktop service license is only accessed by the Chef Technical Officer (CTO) hence, no other employee and stop the server license and if so there is always another license that can we up on from Citrix itself upon urgent request Disaster Recovery Plan: Both Xen Server 1 and Xen Server 2 works in heart beat mode so if one goes down there is another server as a backup As blade server runs with in the chassis in case of any failure citrix service can be migrated immediately with zero data loss Figure: HP MSA SAN 2040 SAN storage have been configured with two controllers within itself Controller A and Controller B where if any array of SAS Drives goes down it will recover from another array. We have deployed dedicated SAN in each individual Site1 and Site2 where all the configuration and user data are stored. So, in this case even if one SAN goes down there is always another one so its 99.99% safe. Both SAN storage have been configured in RAID 1+0 mode for higher performance. In case of any disaster we have xen center from where we can manage each Xen App and Xen Desktop components. We have clustered both Xen Servers as a DataHub Pool name where we will be notified within the central management in case of any disaster. Xen Server 1 and Xen Server 2 both have been configured in our monitoring environment as well so if in case of any network failure our outage in the server we have notification in our monitoring application dashboard as well as it will be informed in the email along with the cell phone sms features. So if in case of any disaster in datacentre or if there is any failure in servers the team of system engineers can get into troubleshooting and response quickly. Both of our Data Centre Site1 and Site2 have passed ISO standard for building for data centre so if there is earthquake of 8.5 hector still our data centre will be operational and in case of fire we have advance fire prevention system. Power supply can be one of the biggest result of disaster, in our environment we have two power supply unit PDU A and PDU B (Power Distribution Unit) so there is always power supply to Xen Server Infrastructure if one goes down there is another one for continue power supply. Threats Associated: According to the recent research the internal threat is increasing more than external threat. Citrix have its own threat control mechanisms and one of its components controlling threats is using Citirx Director. Citrix Administrator can monitor and keep log of each individual users, so every activity performed by the users are captured and monitored. As the Virtual Desktop is provided to user using Citrix provisioning service users will only get the access and permission to files and the application. Where the users cannot copy any data or file from anyone as we have defined permission to make change and view only its own file, so this reduce the threat of miss using informations from one another or if any unusual actives are found performed by the user beyond their access then it will be reported by the system automatically hence can reduce threat. Each user activity is monitored using Director, for example if any of the user want to install any suspicious malicious code or application the citrix service will not allow them to do so if found then the Citrix administrator and take over the user session and eliminate the task. No any other application can be install in the Xen App or Xen Desktop other than those applications which are predefined by the citrix administration so there are no any threats associated with in this technology and the user they cannot make any comment on server. We have group of system engineers monitoring citrix infrastructure using Citrix Director so if in case of any unusual traffic or activities are seen it will act in an instant. All the Citrix request must past though Citrix NetScaler which is firewall and gateway for the internet traffic. Policies: Citrix Xen App and Xen Desktop have over more than 3000 policies, where we have defined few from them Users can not access another department other than their own. For Example: Employee working for Account Department cannot access the IT Support Department. User only have read/write/delete policy with in their user account If user make mistake while passing their username password more than 3 times in a day, then it is suspected to threat or any unauthorized access hence the system will block the user itself. Or if its a genuine request then the user can make a request to change the username and password. Users user name and password authentication have been defined within the windows active directory with citrix policy Each department have its own printer so account department and not use IT department printer this policy have been deployed using Citrix UPS (Universal Printer Service) Figure: Defining Citrix Policy for Very High Definition User Experience In the above figure the Citrix Administrator have defined the policy for Legacy graphic mode which will enable user to feel real desktop like a physical desktop graphic. ISP Different Department and Their Role Level 1 (L1) Support Department Sub Category for L1 `Support Department 1. Technical Customer Support Department * Technical Customer Support Department handle all the calls from the customer regarding different services that are provided by the ISP. Example: In our ISP our major business is bandwidth and Cloud Service so the our Support Team deals with all the trouble tickets related with the Cloud Service and Bandwidth i.e. a Customer want to have a VPS service over Vmware Exsi with some specific configuration they take the customer requirement and forward it to Level 2 System Department. 2. Technical On Field Customer Support Department: * Technical Support Engineers will go on site customer end to configure basic router along with the username and password provided by the L1 Customer Support Department for the Internet Connectivity. Level 2 (L2) and Level 3 (L3) Support Department Sub Category for L2 and L3 Support Department 1. L2 System Department * L2 System Engineers are responsible to maintain their internal running services and network that are interconnected along with the servers. To manage the running service we have different cloud platform Openstack, Exsi Vmware, Citrix. These department is more over with the operational task to all they need to take care is make sure all the service is up and running. 2. L3 System IP Engineering Department * All the Research and Development is done in this department. If there is any new technology in the market this team will to research on it and work closely with the porcument and management team to further continue organization with the advance technology and good business. 1. L2 Network Department: * This department is more over like l2 system department. They make sure all the internal and external network is operational and working fine. They are responsiable more in manageing internal network and if there is some basic configuration that is required to be done. 2. L3 Network IP Engineering Department * This department is responsiable for doing research and development on existing top level network like core network. They are responsiable to test the new device and alanyse whether they are reliable and cost efficient or not for the organization. 3. Account Department * Managing Company employee salary, customer billing 4. Project Department * Bidding project brining new project 5. SPI Department * Working with the CMTS network 6. NOC Department * Monitoring Different Data Center network connectivity link and mainting all the servers and networking equipment with the data center 7. Enterprise Customer Department * Dealing with the big size company 6. Retail Customer Department Dealing with the retail home user customers Public Cloud: The Techmaster ISP offers a public cloud to the users where they can pay as you go model. The cloud has several payment options which are provided by the third-party gateway. These payments are Visa/ Mastercard and paypal. There are firewalls and risk management server on the public cloud. The risk management server is provided Viewtrust by Dell to manage the risks ingests all the data and logs. The below diagram explains the way the public cloud is setup: Risk Management on Techmasters Public Cloud The techmaster risk management department uses the ISO 31000 for risk management. The risks are evaluated and reviewed time and again. The below diagram explains how the risks are handled on different stages: Due to the high rate of risk Techmaster has implemented the Risk management server which is used to ingest all the logs from the network and the servers online. There are several risks associated to the cloud. Below are the risks associated: Risk Assessment Table for Public Cloud: Score Rating Definition of risks Risks like-hood for Cloud: Score Like-hood Rating Probability Frequency 5 Expected 90-100% Almost quarterly 4 Highly Likely 70-90% Yearly 3 Likely 50-70% Every 2 to 4 years 2 Not likely 10-50% Every 4 to 6 years 1 Slight Every 7 Years and Beyond Enterprise Risk Management Server: Techmasters has a risk management server which ingest all the logs from the servers and presents it on different level. Viewtrust solution provides a scalable data ingest, collection, storage, processing platform which is currently supporting critical enterprise environments monitoring several devices and processing multitude of data input types from number of sensors as shown below. The Sensor sub-system collects data from multiple legacy and new sensors for collecting Hardware, Software, Vulnerability and Configuration information about assets within the enterprise. The Collectors are centralized and distributed to collect, process data close to the source. The data once processed is then sent to the warehouse for data normalization and transform using the Business Logic component of Viewtrust. This in turn results into a Common Operational View of the data from multiple sensors. The following diagram depicts and describes the Viewtrust Risk Management Analytics with the continuous monitoring dashboard architecture: Disaster recovery plan Disaster recovery plan is one of the most important thing in managing a network. The reason for it is, when a disaster happens, there should be a proper plan in order to recover the network. So, every organization should have a proper disaster recovery plan with them. What is a disaster? Disaster is an event that can make great harms and damages. There are natural disasters and disasters which occurs because of human activities. Natural disasters can be floods, fires, earthquakes and etc. Because of these natural disasters, physical damages can be happened for the network. Non-natural disasters can be happened because of the events such as hacking network and denial of service. Disaster recovery plan is the method which can be used to avoid these types of disasters. Disaster recovery plan helps to restart operations of a network after a disaster. Disaster recovery plan works with three methods to recover a network after a disaster. Those methods are, Restoring Recovering Replications and backups According to the ISO 22301 standard for business continuity plan, the following things should be studied, Users, purpose and the scope :- here, the reasons for the need of the business continuity plan should be discussed and the objectives of it. Refenc

Thomas Jefferson: A Man of Two Faces Essay -- American America Histor

Thomas Jefferson: A Man of Two Faces THESIS: Thomas Jefferson was a wealthy plantation owner and politician that would speak out about slavery on a regular basis but would still employ slaves for his own use. "We are told by his biographers, and apologists, that he hated slavery with a passion. But since he participated fully in the plantation slavery system, buying and selling slaves on occasion, and because he could not bring himself to free his own slaves, who often numbered upward of 200-250 on his plantations, one has to either question the verity of this passion or speculate that it was merely the abstract idea of slavery that he hated." (Smedley 189) Thomas Jefferson was always aware of the fact that slavery would soon one day be abolished but he made no efforts during his lifetime to accelerate the process. Jefferson was a wealthy plantation owner and politician that would speak out about slavery on a regular basis but would still employ slaves for his own use. Thomas Jefferson was a plantation owner, politician, and verbal defender of slaves who would continuou...

Government Surveillance vs Privacy :: Security vs Privacy

Spying is nothing new to the world. History books tell us that ancient civilizations like the Roman Empire, Egypt, Chine, India, and so on used it. On top of that, 1900s regimes like the Former Soviet Union and Nazi’s Germany used spying tactics around the world wars. The main use of spying at that time mostly was for political and military advantage. These countries were successful on spying. However, in the 21st century surveillance is used in different and very complicated way. So many crimes and terrorist attacks forced governments around the world to use electronic surveillance to protect their own people. This electronic surveillance is very complicated and you don’t even know it is happening and you are the target. The US government is the main leader on this. For years the US government used eavesdropping and wire tapping to catch criminals (Landau 301). People debated on the issues, but it was left unanswered. In 2013, surveillance became the nation wide debate topic, once again after Edward Snowdon’s leakage of classified information from the NSA. From the leaked information evidence shows that NSA is surveilling millions of innocent people, illegally. Now, the US government took the use of surveillance to the next level. This level is unprecedented and unheard in human history. The government uses internet to surveil people’s private information; this got my attention and I started to search for reasons. And NSA makes only one argument when asked why they surveil. TERRORISM or CRIME. Then I asked myself; why surveil innocent people who have done absolutely nothing? In this case, I looked around some sources and decided that the government should stop surveilling people illegally. The government should find different ways to stop terrorism and crimes or they should only surveil people with history of violence. On top of that, people should also worry about big companies like Google, Facebook, Twitter, Amazon, Citibank, and so on. This is because they have also our private information like the government and there is more chances of private information leaking. Like I mentioned earlier, several things happening around us that we don’t recognize in today’s world,. One of the things is the surveillance program. When I walk around in the city I live, I see cameras installed almost outside of every apartments complex, big buildings, and so on. However, that is not what worries me the most.

Ceramics of the North and South Coasts Essay -- Pottery Mochica Cerami

Ceramics of the North and South Coasts Ancient Peruvian Ceramics of the North Coast March 11, 1997 The first pottery pieces found in Peru were made somewhere between 1500 and 1000 b.p. The pieces were found in the central Andean region where a religious cult lived. This cult was called Chavà ­n, after the best known ceremonial center, Chavà ­n de Huà ¡ntar. The religious center was the home to massive temples that were highly embellished with low relief sculptures of gods, animals, and symbols. The pottery found in the area where vessels that were well made and highly decorated with a similar motif as the temples. But the evolution of Peruvian pottery becomes somewhat confusing and complex after this first civilization of potters. There is a division of people into the North Coast and the South Coast. The split created two styles of pottery, although similar, they never quite merge. I am only going to talk about the north coast traditions. On the North coast there are five cultures that evolve into the dominant Mochica style, which was one of the most vigorous and prosperous cultures of Ancient Peru. The next earliest North Coast style, other than the Chavà ­n, started with the Cupisnique people in the Chicama valley. Their ceramics â€Å"closely resembled those of highland Chavà ­n. They were well made and polished, though somewhat thick walled and heavy. The type of firing used produced a dark semireduced ware that varied from brownish gray to carbon black in color. Decoration consisted of bold, curvilinear human, feline, and birds of pray heads, eye patterns, pelt markings, and other brief symbols of geometric devices.† In the valley to the south of the Cupisnique were the Salinar people who someti me during the fifth century b.p. moved into the north coast of Peru and spread its influence throughout the Cupisnique area. Salinar pottery, â€Å"though deceptively primitive in ornamentation, was technologically superior to that of the Cupisnique. Vessels were made of well-prepared clays that were fully oxidized in firing, making them an even orange color. Cream and red slips were used to accentuate sculptural forms and create flat geometric patterns, but not to draw figurative motifs. The technical advances of the controlled oxidation firing and slip decoration soon had their effect on contemporary Cupisnique ceramics.† Personally, I enjoyed the bottle forms they used wi... ...V period they had an extensive kingdom established and it brought together the peoples of all the north coast valleys. The ceramics were decorated in flowing, expressive lines and the modeled vessels showed attention to individual detailed ornamentation. But the creative flow in the ceramic styles was hindered somewhat because of a strict militant rule of the warrior-priest class that was beginning. Yet this was still the most creative time for the Mochica people. The final period in Mochica ceramics, due to a collapse of the culture, brought an abrupt termination of the great art tradition that it had expressed so well. The vessels found from this period show a carelessness in painting designs, and less attention to details in the sculptural forms. Many of the figures modeled in to the vessels were warriors dressed for combat. The decline in quality that can be observed, and the nervousness and tension that were expressed in their designs and forms was related to the pressure from the militant expansionist group, the Wari. The struggle between the Mochica and the Wari, was long and fierce, ending in a total collapse of their culture and a loss a 1200 year ceramic tradition.

Pride and Poverty Essay

â€Å"It is a beggars pride that he is not a thief† (Japanese Proverb). In today’s economy people are shameless and would rather be on welfare and disability than get a job and earn a living. Pride has been discarded, and poverty has become normal. People in today’s society would rather lie and steal then make an honest living that they are proud of. However in Frank McCourt’s memoir Angela’s Ashes pride and poverty go hand in hand. During the time this memoir was taking place many families were very poor and didn’t have many possessions. One thing they could always hold dear was their pride. â€Å"The master says it is a glorious thing to die for the faith and Dad says it is a glorious thing to die for Ireland† (McCourt 113). This is important because from a young age children were taught to be proud of who they were and what they believed in. They were also raised in an era where it was almost assumed that every adult person either was an alcoholic or smoked cigarettes. It was â€Å"the norm†. Not because of an addiction but as a status quo or for relaxation during hard times. â€Å"A puff of the fag is the only comfort we have in the world† (McCourt 64). As Mam’s friend, Nora, says this Mr. Quinlivan he gets angry because he understands that all of the women at the St. Vincent De Paul have families at home starving but they can still find money to buy cigarettes. Pride is truly a huge part of the memoir. Frank clearly shows this in his writing: â€Å"Even the poorest of the poor don’t go out on Christmas Day picking coal off the road. There’s no use asking Dad to go because he will never stoop that low and even if he did he won’t carry things through the streets† (McCourt 99). This shows that even as a young child Frankie understands that even though his family isn’t â€Å"the poorest of the poor† his parent’s lifestyle force him and his brothers to humilify themselves and humbly do things to survive. Frankie gets frustrated at his parents when he gets older and starts to realize they can spend so much money on cigarettes and alcohol but they never have enough food in the house. â€Å" There may be a lack of tea or bread in the house but Mam and Dad always manage to get the fags† (McCourt 138). Even though the McCourt family doesn’t have any money Mam sends Malachy to the store to get cigarettes on their family’s tab. Throughout the book Mam and Dad spend a lot of money on cigarettes and alcohol and it isn’t necessarily for an addiction but for a getaway of sorts.

Discussions / Technology & Management Operations

Project management is an essential process that should be applied in operations in a company to ensure success leading to quality improvements. Toyota has practiced project management in most projects or initiatives carried out. In most cases, workers have been encouraged to carryout self tests when carrying out a given duty to ensure product conformity. Toyota Company has carried out various statistical tests such as chi-square, hypothesis tests and came up with multiple regression tests to analyze the fitness of a new brand in the market (Tata Interactive Systems, n. d).Moreover, Toyota Company has trained its employees regularly to ensure they are the required expertise to achieve a continuous quality improvement in the company translating to improved customer satisfaction and cost efficiency production. TPS has been used as a potential through which improved quality productions can be achieved (Toyota Motor Corporation, 1998). Project Management concepts and their Applications in the workplace Toyota Production Systems (TPS) has been used as a way through which development can be achieved amongst people working in the global manufacturing arena.Toyota motor manufacturing Canada (TMMC) based their management processes on wise decision-making to ensure quality productions and continuous improvements (Johnson, n. d). TMMC has localized most of its operations to ensure increased market reachability and reliability through long-term relationship with its customers leading to increased profitability and market leadership in automobile productions. TMMC has developed strategies through which quality improvements can be achieved in the organization.TMMC has formed joint ventures with other companies to ensure profitability through shared responsibilities leading enhanced competitive advantage and sustainability in the market (Toyota’s driving force Baseline, 2006). TMMC that came up with the TPS as an initiative through which continuous quality production ca n be achieved in Toyota Company. TPS has been used for restructuring the production processes in the automobile companies leading to increased efficiency and effectiveness (Johnson, n. d).TMMC has used a just-in-time management system where production patterns are based on specific orders on demand to ensure no wastage of resources through reduced inventories and defects in production (Toyota Motor Corporation, 1998). Just-in-time production management system will be used in the company to eliminate non-value adding processes leading to reduced lead-time and increased customer satisfaction. TPS emphasizes on employee empowerment not necessarily through freedom but also through trainings, collaborations or joint ventures and to facilitate communication amongst stakeholders.Top management introduced new initiatives to the company upon approval by the internal stakeholders as a way through which the new project can be communicated and made visible in a company. Toyota Company implement ed performance metrics through which business operations could be monitored to ensure cost efficiency (Johnson, n. d). In Toyota company, a flexibility system have used that emphasizes on continuous assessment of production operations to identify any defects and therefore find out the necessary remedies in time to avoid wastage of resources leading to improved productions (Toyota Motor Corporation, 1998).Performance levels have been assessed to ensure the right expertise required for any production is achieved to meet customer requirements. Quality performance standards have been set where workers monitor themselves by comparing quality of their productions with others in the company to ensure it conforms to the required standards (Toyota Motor Corporation, 1998). Workers have been encouraged to respond to presence of an error or defect in a product development phase positively to make the necessary decisions on how to go about it for example by using Six Sigma or multiple regressio n tests to ensure customer satisfaction.You have to identify possible causes of a problem, possible consequences and ways through which they can be reduced without incurring a lot of losses. In Toyota Company training is very essential and they consider this as a way through which employee empowerment can be achieved leading to improved productions to ensure success through improved customer satisfaction for example through asking yourself the why questions as you design a system (Toyota Motor Corporation, 1998).Toyota has encouraged interaction amongst its employees to harmonize the multicultural differences leading to dedicated teamwork towards achieving common company goals. TPS use in the company was aimed at proving a lasting solution to the critical threats in the production or product development life cycle in a cost effective way. Toyota has always carried out customer awareness tests for their products in the market by designing simulated designs and testing for product fit ness in the market using a chi-square test (Tata Interactive Systems, n.d). Toyota has made various versions of simulated designs and carried out numerous regression tests to ensure a product is accepted in the market. The various simulated design versions is a potential way through which customer satisfaction can be easily achieved and in the same way new products will be easily developed through the different versions by simply making little improvements.Toyota has always carried out different tests such as chi-square in different places in the world to determine the brand fitness in the market depending on how many people are aware of it (Johnson, n. d). Conclusion Toyota is a very successful automobile manufacturing company in the global arena. Toyota has managed well its projects by carrying out different tests based on its products awareness and fitness in the market.Toyota has carried out multiple regression tests of its new products using simulated product designs developed in the markets to ensure customer satisfaction (Tata Interactive Systems, n. d). Employees have been encouraged to produce as many designs as possible to help them meet customer requirements. The employees are to asks themselves the why questions severally on every design produced that does not meet customer specifications to find possible solutions based on the decision made with the available information collected (Toyota’s driving force Baseline, 2006). Reference: Johnson, W.H.A. (n.d.). Toyota Motor Manufacturing Company Canada (TMMC): The Lexus RX 330 Line. Waltham, MA: Department of Management, Bentley College. [Viewed on 27th June 2009] Available at Tata Interactive Systems (n.d.). Research methods for managerial decisions. [Viewed on 27th June 2009] Available at Toyota’s driving force Baseline. (2006). [Viewed on 27th June 2009] Available at Toyota Motor Corporation. (1998). The Toyota production system. [Viewed on 27th June] Available at

Performance Management Essay

â€Å"Talent now gravitates to an organization that is flexible, has strong values and a robust performance ethic (Bhal, 2002).† In any organization no matter the size performance management is a critical element in regards to the human element that is the foundation of the organization. In order to effectively place, manage, and develop personnel a performance management plan is an essential part of the development process. In accordance with the previous recommendations for the Bollman Hotel’s planned expansion into India, the following information will be in regards to the alignment, job analysis, measurement, philosophy, and feedback of a recommended performance management plan. Alignment According to Bhal, many of the organizations in the India market have not focused on the human resource aspect of the business module (Bhal, 2002, p. 141). This has left a hard task to overcome for those companies looking to expand into the area. India has seen the need for a transformation in the Human Resource department, in terms of their treatment and beliefs in the management of their personnel. According to Amba-Rao, Petrick, Gupta, and Von der Embse there are four major areas that are said to be under renovation (Amba-Rao, Petrick, Gupta, & Von der Embse, 2000, p. 61). The four areas are listed as: first, â€Å"high performance work systems have been shown to be crucial to sustaining global competiveness and they rely upon objective, adequate PA processes†, second â€Å"the productivity of work cultures in Indian organizations is jeopardized by employee PA practices that appear biased, ad hoc and non-integrated into a globally competitive HRM system, third â€Å"Indian managers have been criticized for not involving employees in the PA process†, and lastly â€Å" managerial values that are national culture-based, organizational culture-based and firm ownership-based can enhance or inhibit individual and organizational performance satisfaction† (Amba-Rao, Petrick, Gupta, & Von der Embse, 2000, p. 61). These are the misconceptions and obstacles of that must be overcome for any organization venturing into India. Organizational Performance Philosophy Company philosophy must integrate the Indian culture as the expansion of the Bollman Hotel expands. According to Amba-Rao, Petrick, Gupta, and Von der Embse, studies have shown a low expectation of Indian workers as it relates to empowerment, effiecency, and development (Amba-Rao, Petrick, Gupta, & Von der Embse, 2000, p. 65). This should be a strong focal point as Bollman looks into the expansion into this country. By ensuring that all of the employees feel they are valued and entrisical to the operations and success of the organization it will help the overall morale of the organization. As described by Cascio the treatment and philosophy of that employees ascribe to an organization is called employee relations (Cascio, 2010, p. 548). These are essential considerations in the development of the performance plan for the expansion of the Bollman Hotel. Job Analysis In the HRM field job analysis is defined by Cascio as â€Å"the process of obtaining and information about jobs† (Cascio W. , 2010, p. 163). In order to properly define a skill or job needed in the new market you must first look at the attributes and skill sets desired for each job function. Employees are the foundation of the organization and to develop and establish a good employee brand is an essential function of any organization. This task will not be a daunting task for the already prevalent Bollman Hotel. However, there will be a need for fine tuning and aligning the merging culture and socio-economics with the current Bollman brand. Measurement Procedures Cascio describes a performance management plan as a form of compass for the employee and employer (Cascio W. , 2010, p. 330). In establishing and assessing performance there must be established goals for each employee and an established measurement of each goal for that employee. In the instance of the Bollman Hotel, set measurements could be established based upon  customer complaints per 10 customers for example. Another measurement could be the number of return business clients per quarter. Skill Gaps and Delivering Performance Feedback By establishing a firm expectancy and goals for each employee and defined job descriptions this will help to ensure a quality performance plan. India employee pool is looking for an organization that will promote from within and place an emphasis on the development of each employee. The assessments need to be a formal integration into the policies and performance system in order to avoid skill gaps and performance gaps. A strong training, coaching, and integration process is essential to ensuring each employee is aware of their expectations and receive proper training for each desired job function (Bhal, 2002). In the Indian culture by making biased decisions and not giving a fair appraisal to each employee with the necessary feedback is a critical mistake that has plagued the Indian human resource arena (Amba-Rao, Petrick, Gupta, & Von der Embse, 2000). India has seen a strong acceptance of open discussion in terms of feedback from employees during appraisals. This will help to foster a rapport a mutual understanding of expectations and goals listed for each employee. This also gives the manager the opportunity to establish a form of relationship with the employees and allows for a free flow of information up and down the chain of command. However, by doing this the manager need to ensure that the respect and communication is respectful and mutually beneficial (Bhal, 2002). Cascio has listed some useful feedback methodologies. The goal of each appraisal feedback session should look to improve and provide the employee with valuable information needed to advance and excel within the organization (Cascio W. , 2010, p. 341). Appraisals are also in compliance with the Labor Relation Laws of India and the documentation required to terminate an employee if need be. The use of comparisons or ranking systems may be a negative reinforcement system in terms of feedback per the India cultural and socio-economic systems in place (Bhal, 2002). This will also add to the divide of the cultural systems currently in place. Conclusion In essence a formal and detailed performance management system is essential to building a strong foundation for Bollman Hotel’s to flourish and thrive. In knowing the driving force behind the culture and what problems lay in waiting that could be the potential downfall of the hotel. By having strong communication and a good feedback system in place it will ensure that to break the stereotypical human resource conceptions and establish a strong foundation work force for Bollman. References Amba-Rao, S. C., Petrick, J., Gupta, J. N., & Von der Embse, T. J. (2000). Comparative performance appraisal practices and management values among foreign and domestic firms in India. Int. J. of Human Resource Management, 11(1), 60-89. Bhal, K. (2002). Perceived Role of Human Resource Management in Indian Organizations: An Empirical Study 1. Global Business Review , 3(139), 139-152. Cascio, W. (2010). Managing Human Resources. New York: McGraw-Hill Companies . Cascio, W. F. (2010). Chapter 14 Procedural Justice and Ethics in Employee Relations. In W. F. Cascio, & 8th (Ed.), Managing Human Resources (pp. 546-575). New York, NY: McGraw-Hill Companies.